Frequently Asked Questions

  • 1. What makes MachMoon candles unique?

    Each MachMoon candle is inspired by celestial beauty — hand-poured in small batches using a premium soy-paraffin blend for a clean, long-lasting burn. Every fragrance is crafted from high-quality oils and designed to evoke the mystique of moons, stars, and the calm of the cosmos.

  • 2. Where are your candles made?

    All of our candles are proudly designed, poured, and packaged in-house in Maryland, USA. Every step — from blending wax to labeling — is handled with care and precision.

  • 3. What type of wax do you use?

    We use a soy-paraffin wax blend, chosen for its smooth finish, even melting, and excellent scent throw. This combination allows for both eco-friendly performance and a luxurious experience.

  • 4. Are your wicks made of cotton?

    Yes. Our wicks are 100% natural flat-braided cotton, free from zinc or lead, ensuring a clean, steady flame without harmful emissions.

  • 5. How long do MachMoon candles burn?

    Our standard 10 oz candles burn approximately 45–55 hours, while our 6 oz sizes burn around 25–30 hours. Burn times may vary slightly depending on your environment and care routine.

  • 6. Are your products cruelty-free?

    Absolutely. None of our ingredients or finished products are tested on animals. Our fragrances are carefully sourced to meet high ethical and safety standards.

  • 7. Do your candles contain phthalates?

    No — all our fragrance oils are phthalate-free, ensuring safer, cleaner air quality while still delivering strong, luxurious aroma.

  • 8. How can I repurpose my candle jars?

    Our ceramic and glass vessels are designed for reusability. Once the candle is finished, simply clean the jar with warm water and mild soap — it makes a perfect home for flowers, brushes, or keepsakes.

  • 9. Do you offer gift packaging?

    Yes. Every order is elegantly packaged, and you can request gift wrapping or include a personalized note at checkout.

  • 10. What is your return policy?

    We accept returns within 30 days of delivery for unused and unopened candles in their original packaging. If your candle arrives damaged or defective, please reach out immediately so we can make it right.

  • 11. Do you ship internationally?

    Currently, we ship within the United States only, but we’re working toward expanding international shipping soon.

  • 12. Where can I follow MachMoon?

    You can join our community and follow behind-the-scenes inspiration on
    Instagram, TikTok, and Pinterest @MachMoonOfficial.