HOW OUR FRAGRANCE NAMES ARE BORN
Every name begins with a moment of wonder.
At MachMoon, our fragrances are inspired by the cosmos — by celestial bodies, distant moons, constellations, and the stories they’ve carried for thousands of years.
We choose names that reflect emotion, atmosphere, and the feeling each candle creates.
We study the mythology behind lunar discoveries, the meaning of star clusters, and the poetic nature of cosmic formations.
From there, each candle becomes a story:
STRELLA embodies starlight and uplifted energy.
PERSEUS channels boldness, warmth, and ancient constellations.
LAPETUS reflects quiet lunar calm and shadowed stillness.
Our naming process is rooted in inspiration — from astronomy, mythology, night skies, and the quiet moments that spark imagination.
Each fragrance name is chosen with intention, emotion, and meaning, ensuring that every candle feels like a small piece of the universe brought home.
MachMoon Luxury Candles
Shop fast, enjoy reliable delivery — every order packaged with care from our Maryland studio.
Clear, simple shipping policies—so you know exactly what to expect.
All orders are shipped through USPS Ground Advantage, our trusted carrier. This service typically delivers
within 2–5 business days once your order has been processed.
At this time, we ship within the United States only. We are unable to offer international shipping.
Each candle is poured in small batches and packaged with care. Please allow 1–3 business days for processing
before your order ships.
All orders are shipped from our studio in Maryland, USA.
Once your order is fulfilled, you will receive a tracking number via email so you can follow your package
every step of the way.
If your order appears delayed, lost, or damaged in transit, please reach out to us at
support@machmoon.com, and we’ll assist you promptly.
For questions about tracking, delivery timing, or shipping concerns, our support team is here to help.
Shipping & Delivery
Shipping and Delivery
Shipping Method
Shipping Locations
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MachMoon Luxury Candles
Everything you need to know—materials, burn time, gifting, shipping, and more.
Clear, simple answers—so you can shop with confidence.
Each MachMoon candle is inspired by celestial beauty — hand-poured in small batches using a premium
soy-paraffin blend for a clean, long-lasting burn. Every fragrance is crafted from high-quality oils and
designed to evoke the mystique of moons, stars, and the calm of the cosmos.
All of our candles are proudly designed, poured, and packaged in-house in Maryland, USA. Every step —
from blending wax to labeling — is handled with care and precision.
We use a soy-paraffin wax blend, chosen for its smooth finish, even melting, and excellent scent throw.
This combination allows for both eco-friendly performance and a luxurious experience.
Yes. Our wicks are 100% natural flat-braided cotton, free from zinc or lead, ensuring a clean, steady
flame without harmful emissions.
Our standard 10 oz candles burn approximately 45–55 hours, while our 6 oz sizes burn around 25–30 hours.
Burn times may vary slightly depending on your environment and care routine.
Absolutely. None of our ingredients or finished products are tested on animals. Our fragrances are
carefully sourced to meet high ethical and safety standards.
No — all our fragrance oils are phthalate-free, ensuring safer, cleaner air quality while still delivering
strong, luxurious aroma.
Our ceramic and glass vessels are designed for reusability. Once the candle is finished, simply clean the
jar with warm water and mild soap — it makes a perfect home for flowers, brushes, or keepsakes.
Yes. Every order is elegantly packaged, and you can request gift wrapping or include a personalized note
at checkout.
We accept returns within 30 days of delivery for unused and unopened candles in their original packaging.
If your candle arrives damaged or defective, please reach out immediately so we can make it right.
Currently, we ship within the United States only, but we’re working toward expanding international shipping
soon.
You can join our community and follow behind-the-scenes inspiration on Instagram, TikTok, and Pinterest
@MachMoonOfficial.
Reach out anytime—our support team will respond as quickly as possible.
Frequently Asked Questions
FAQs
1. What makes MachMoon candles unique?
2. Where are your candles made?
3. What type of wax do you use?
4. Are your wicks made of cotton?
5. How long do MachMoon candles burn?
6. Are your products cruelty-free?
7. Do your candles contain phthalates?
8. How can I repurpose my candle jars?
9. Do you offer gift packaging?
10. What is your return policy?
11. Do you ship internationally?
12. Where can I follow MachMoon?
Still have a question?
MachMoon Luxury Candles
Shop with confidence. Clear policies, quick support, and careful handling—every step of the way.
Clear, simple guidelines—so you know exactly what to expect.
We accept returns on unused, unopened items within 14 days of delivery.
To begin a return, email
support@machmoon.com
with your order number and a brief note.
Once approved, items must be sent back in their original packaging to ensure a safe and secure return.
If your candle arrived damaged, incorrect, or faulty, we offer a complimentary exchange.
Email us within 7 days of receiving your order and we’ll take care of the rest.
Because of the nature of handcrafted candles, we cannot accept returns on:
Refunds are issued once your return is received and inspected.
You’ll receive an email confirmation when your refund has been processed.
Refunds are credited back to your original payment method—please allow 3–5 business days
for the refund to appear on your statement.
Return shipping costs are the responsibility of the customer unless the item arrived damaged
or we made a mistake. Exchanges for damaged or incorrect items are fully covered by us.
We’re here to make your experience feel effortless.
If you have any questions, email us anytime at
support@machmoon.com.
Send your order number and a brief note—our team will respond as quickly as possible.
Returns & Exchanges
Returns and Exchanges
Returns
Exchanges
Non-Returnable Items
Refunds
Shipping Costs
Need More Help?
Start a return or request an exchange
MachMoon Luxury Candles
These terms outline how our website may be used, how orders are handled, and the policies that apply when you shop with MachMoon.
Clear, simple terms—so you know what to expect when browsing or placing an order.
MachMoon (“we,” “us,” “our”) operates this website to provide handcrafted candles, goods, and related services.
By using our site, you represent that you are at least 18 years old or accessing under the supervision of a parent or guardian.
You may not use our website for any unlawful purpose, or in a way that could harm, disable, or impair its functionality.
We reserve the right to refuse service, terminate accounts, or cancel orders at our discretion.
We strive to display our products as accurately as possible. Slight variations in color, texture, or appearance may occur
due to lighting, device screens, or the handmade nature of our products. Prices, availability, and descriptions may change without notice.
All orders placed through our website are subject to acceptance and availability. We reserve the right to limit or cancel quantities
purchased per person, per order, or per household. Payments must be made at checkout using approved payment methods provided.
By placing an order, you agree to our Shipping Policy, which outlines delivery methods, limitations, and timelines.
Shipping times provided are estimates and may vary due to factors outside of our control.
All returns and exchanges must comply with our Returns & Exchanges Policy. We reserve the right to deny returns that do not meet the
conditions outlined in that policy.
All content on this site—including logos, photography, designs, text, and product descriptions—is the property of MachMoon and may not be
copied, reproduced, or used without our written consent.
Your submission of personal information through our website is governed by our Privacy Policy.
We do not sell or share your personal information with third parties except as required to fulfill your order.
MachMoon is not liable for damages resulting from the use or inability to use our website or products, including service interruptions,
inaccuracies, misuse of products, or shipping delays. Our total liability will not exceed the amount paid for your order.
We may update or modify these Terms of Use at any time. Changes will be posted on this page, and continued use of the site means you accept
the updated terms.
If you have any questions about these Terms, please contact us at
support@machmoon.com.
Send us a note and include your order number if your question relates to a purchase.
Terms of Use
Terms of Use
1. General Information
2. Use of Our Website
3. Product Information
4. Orders & Payments
5. Shipping & Delivery
6. Returns & Exchanges
7. Intellectual Property
8. Privacy
9. Limitation of Liability
10. Changes to Terms
11. Contact Us
Questions about our policies?
MachMoon Luxury Candles
At MachMoon, we value your privacy and are committed to protecting your personal information.
This policy explains how we collect, use, and safeguard your information.
Clear, simple terms—so you know exactly what information we collect and how it’s used.
Personal Information provided directly by you when placing an order or signing up, including: Automatically Collected Data collected through cookies and analytics tools, including:
We do not sell your personal information to third parties.
We may share necessary information with trusted third-party partners strictly for:
These partners are required to keep your information secure and confidential.
Our website uses cookies to enhance your browsing experience.
You may disable cookies in your browser settings, but some features may not function properly.
We implement appropriate technical and physical safeguards to protect your information.
While no system is completely secure, we strive to maintain industry-standard protection.
You may:
MachMoon does not knowingly collect information from individuals under 13.
If such information is discovered, it will be promptly deleted.
We may update this Privacy Policy at any time.
The revised version will be posted on this page with an updated date.
For any privacy questions or requests, contact us at
support@machmoon.com.
Email our support team and we’ll assist as quickly as possible.
Privacy Policy
Privacy Policy
1. Information We Collect
2. How We Use Your Information
3. Sharing Your Information
4. Cookies
5. Data Security
6. Your Rights
7. Children’s Privacy
8. Changes to This Policy
9. Contact Us
Questions about privacy?